Case Study: Robotics in a 200-Bed Nursing Home

This is a representative composite case study based on deployments we have supported in mid-sized residential care homes. It combines typical building layouts, staffing patterns and outcomes into one 200-bed example so you can see how delivery, disinfection and companion robots work together in practice. Figures are illustrative and expressed as ranges and percentages; your facility's numbers will differ.

The challenge

Like many 200-bed homes, this facility ran three floors with a mix of residential, dementia and nursing beds. The leadership team faced three pressures common across the sector:

• Time lost to logistics. Care assistants spent a large part of each shift fetching meals, medication, linens and supplies, walking the equivalent of several kilometres a day between the kitchen, the pharmacy and resident rooms.
• Infection-control variability. Manual disinfection of high-touch surfaces and shared spaces depended on individual initiative; on busy nights, some rounds were shortened or skipped.
• Low-grade resident loneliness. Families visiting at reception often waited unattended, and residents in communal areas had limited stimulation outside scheduled activities.

The home was not short of staff commitment — it was short of time. The question was whether robots could return enough of that time to make a measurable difference.

The solution deployed

After a free site assessment, the facility adopted three robot types that complement rather than overlap:

• Two delivery robots handling meal, medication and supply runs across all three floors, integrated with the lifts and the med-room access system. Lockable compartments kept medication secure with a full audit trail.
• Two U1 UV-C disinfection robots scheduled for overnight and post-discharge room turnover, plus common-area passes during low-traffic hours.
• One companion / reception robot placed in the entrance and main lounge to greet visitors, answer routine questions, and run simple reminiscence and music activities with residents.

All units were managed from a single dashboard so the night supervisor could see every robot's status at a glance. The robots were chosen to operate quietly at walking pace and to stop smoothly around residents using wheelchairs or walkers.

The rollout process

The deployment was phased over roughly three months rather than switched on all at once:

1. Weeks 1–2: site mapping, lift and door integration, and staff training. Care leads were involved early so the robots fit existing routines.
2. Weeks 3–6: delivery robots went live on the ground floor during day shifts, with a supervisor on hand. Staff quickly learned to dispatch jobs from the nurse station.
3. Weeks 7–10: disinfection robots began overnight rounds, and the companion robot was introduced in the lounge with activities staff.
4. Weeks 11–12: full three-floor operation, with remote monitoring and a weekly review of logs to fine-tune schedules.

Resident introduction was gradual and friendly — the robots were named, and families were shown how they worked, which turned curiosity into acceptance.

Results

Because this is a representative example, the outcomes below are expressed as directional ranges rather than audited financials:

• Staff time returned to care. Daily carer walking and fetching time fell by an estimated 25–35%, which the home redirected toward direct resident interaction, hydration prompts and observation.
• Infection-control consistency. Disinfection rounds became fully logged and close to 100% completion against the planned schedule, removing the gap between intended and actual cleaning on busy shifts.
• Resident and family feedback. Informal surveys and comment cards showed higher perceptions of attentiveness and a noticeable lift in reception welcome; activity staff reported the companion robot extended — not replaced — their reminiscence sessions.
• Team morale. Care staff described feeling less rushed during peak meal and medication times, when delivery robots absorbed the heaviest transport load.

Pricing is always scenario-based. We quote each facility individually by email based on building size, robot count and integration needs — request a tailored quote and we'll model your specific deployment.

What this means for your facility

No two care homes are identical, but the pattern holds: robots deliver the most value when they remove repetitive transport and cleaning load so people can focus on people. A 200-bed home is not required to start big — many operators begin with a single delivery robot on one floor and expand once the team sees the routine working. Our full care-home solution is modular, so you add disinfection and companion units when the time is right.

If you want to know what a similar setup could look like in your building, the fastest first step is a free layout assessment. Send us your floor plan and daily routines and we'll outline a phased plan — or message us on WhatsApp and we'll talk through it with you directly.