Informational guide · Last reviewed 18 August 2026

Do Robots Replace Caregivers in Nursing Homes?

Understand which repetitive workflows robots may support and which care responsibilities must remain with qualified people.

Who this is for

senior-living operators, nursing-home administrators, care groups and facility teams

01 · Planning question

Transport and routine information are common starting points

Understand which repetitive workflows robots may support and which care responsibilities must remain with qualified people. For this part of the decision, document the current workflow, responsible users, normal operating conditions and exceptions. Avoid treating a brochure feature as evidence until the offered configuration and site assumptions are confirmed.

Ask the supplier to distinguish standard capability, project option, integration dependency and customer responsibility. Convert the answer into a measurable requirement or acceptance record wherever the outcome matters to safety, service level, custody, compliance or total cost.

02 · Planning question

Empathy, judgment and personal care remain human responsibilities

Understand which repetitive workflows robots may support and which care responsibilities must remain with qualified people. For this part of the decision, document the current workflow, responsible users, normal operating conditions and exceptions. Avoid treating a brochure feature as evidence until the offered configuration and site assumptions are confirmed.

Ask the supplier to distinguish standard capability, project option, integration dependency and customer responsibility. Convert the answer into a measurable requirement or acceptance record wherever the outcome matters to safety, service level, custody, compliance or total cost.

03 · Planning question

Escalation rules must be explicit

Understand which repetitive workflows robots may support and which care responsibilities must remain with qualified people. For this part of the decision, document the current workflow, responsible users, normal operating conditions and exceptions. Avoid treating a brochure feature as evidence until the offered configuration and site assumptions are confirmed.

Ask the supplier to distinguish standard capability, project option, integration dependency and customer responsibility. Convert the answer into a measurable requirement or acceptance record wherever the outcome matters to safety, service level, custody, compliance or total cost.

04 · Planning question

Residents and staff should shape interaction design

Understand which repetitive workflows robots may support and which care responsibilities must remain with qualified people. For this part of the decision, document the current workflow, responsible users, normal operating conditions and exceptions. Avoid treating a brochure feature as evidence until the offered configuration and site assumptions are confirmed.

Ask the supplier to distinguish standard capability, project option, integration dependency and customer responsibility. Convert the answer into a measurable requirement or acceptance record wherever the outcome matters to safety, service level, custody, compliance or total cost.

Common failure pattern

A feature list is not an operating plan.

Projects become fragile when routes, users, exceptions, integrations and ownership are postponed until after purchase.

Use the pilot to answer a defined investment decision with agreed evidence—not simply to demonstrate that a robot can move.

Frequently asked questions

Can a robot make care decisions?

A general service robot should not be treated as a clinical decision-maker unless the intended use, evidence and regulation explicitly support it.

How should the project be explained to residents?

Explain the limited purpose in plain language and show how staff remain accountable for care and assistance.

What should we send for an initial assessment?

Provide the use case, users, environment, payload, route or workspace, systems to integrate, expected quantity, destination market and target timing. Sensitive details can follow under appropriate confidentiality terms.

What should appear in the quotation?

The quotation should identify configuration, scope, interfaces, deliverables, assumptions, exclusions, acceptance approach, support and commercial terms.

Related decision guides

Plan with evidence, not assumptions.

01 · Workflow definition02 · Acceptance criteria03 · Integration and supportSee how projects are evaluated →
Certification scope

CE certification currently applies only to the U1 UV-C disinfection robot. Other robot models are not currently CE certified. ISO 9001 and ISO 14001 refer to company management systems, not product certification.

Follow our work

Social channels will be activated as links are added.

Chat on WhatsAppSend email