Evaluating Companion Robots for Dementia Care
Evaluate engagement goals, consent, distress, staff supervision and evidence before introducing a companion robot to people with dementia.
Risk guide · Last reviewed 18 August 2026
Telepresence Robot Privacy in Senior Care
Protect resident dignity, consent, camera access, recordings and staff control when using mobile telepresence in care settings.
Who this is for
senior-living operators, nursing-home administrators, care groups and facility teams
Define who can call and when
Protect resident dignity, consent, camera access, recordings and staff control when using mobile telepresence in care settings. For this part of the decision, document the current workflow, responsible users, normal operating conditions and exceptions. Avoid treating a brochure feature as evidence until the offered configuration and site assumptions are confirmed.
Ask the supplier to distinguish standard capability, project option, integration dependency and customer responsibility. Convert the answer into a measurable requirement or acceptance record wherever the outcome matters to safety, service level, custody, compliance or total cost.
Use visible call and camera status
Protect resident dignity, consent, camera access, recordings and staff control when using mobile telepresence in care settings. For this part of the decision, document the current workflow, responsible users, normal operating conditions and exceptions. Avoid treating a brochure feature as evidence until the offered configuration and site assumptions are confirmed.
Ask the supplier to distinguish standard capability, project option, integration dependency and customer responsibility. Convert the answer into a measurable requirement or acceptance record wherever the outcome matters to safety, service level, custody, compliance or total cost.
Avoid unnecessary recording and retention
Protect resident dignity, consent, camera access, recordings and staff control when using mobile telepresence in care settings. For this part of the decision, document the current workflow, responsible users, normal operating conditions and exceptions. Avoid treating a brochure feature as evidence until the offered configuration and site assumptions are confirmed.
Ask the supplier to distinguish standard capability, project option, integration dependency and customer responsibility. Convert the answer into a measurable requirement or acceptance record wherever the outcome matters to safety, service level, custody, compliance or total cost.
Create resident, family and staff consent procedures
Protect resident dignity, consent, camera access, recordings and staff control when using mobile telepresence in care settings. For this part of the decision, document the current workflow, responsible users, normal operating conditions and exceptions. Avoid treating a brochure feature as evidence until the offered configuration and site assumptions are confirmed.
Ask the supplier to distinguish standard capability, project option, integration dependency and customer responsibility. Convert the answer into a measurable requirement or acceptance record wherever the outcome matters to safety, service level, custody, compliance or total cost.
A feature list is not an operating plan.
Projects become fragile when routes, users, exceptions, integrations and ownership are postponed until after purchase.
Use the pilot to answer a defined investment decision with agreed evidence—not simply to demonstrate that a robot can move.
Frequently asked questions
Should telepresence sessions be recorded?
Recording should not be assumed. It requires a defined purpose, lawful basis, security, retention and clear notice.
Can families drive a robot anywhere?
Access should be limited by approved zones, times, supervision and facility policy.
What should we send for an initial assessment?
Provide the use case, users, environment, payload, route or workspace, systems to integrate, expected quantity, destination market and target timing. Sensitive details can follow under appropriate confidentiality terms.
What should appear in the quotation?
The quotation should identify configuration, scope, interfaces, deliverables, assumptions, exclusions, acceptance approach, support and commercial terms.
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